Loading... Please wait...

The Flag Shop

Our Newsletter


Shipping & Returns

Returns Policy

Effective:  December 1, 2015

 

Return Period:   Returns must be made within 7 days of purchase and accompanied by the original sales receipt.

 

Returned Merchandise:  Merchandise must be in original packaging, unused, undamaged, & in resaleable condition.

 

Restocking Fee:  A 20% restocking fee will be charged for returns.

 

Shipping Charge:  Non refundable

 

Custom & Special Orders:  No returns 



Prior to returning any merchandise please obtain authorization by calling (562) 945-3377. Or contact us via our Contact Page

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We ship anywhere in the United States, and offer a choice between UPS and USPS.

For UPS, you may choose

  • Ground

For USPS*, you may choose

  • Express mail
  • Priority mail

*Items shipped USPS will have insurance added to cover the cost of the item(s) if it gets lost

Orders placed after 2 p.m. PST will be shipped the following business day. We ship Monday - Friday, excluding holidays. No delivery to PO Boxes with UPS. You must provide a physical street address. Please include unit, apt., and space numbers. Deliveries made via USPS can be made to a PO Box.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

No international shipping at this time.

Gift wrapping is not available at this time, but a gift message can be included.